Delivery Information

 

GENERAL SHIPPING INFORMATION 

All our products are shipped from the UK so there are NO Customs or import duty to be paid to EU countries (unlike products shipped from Asia).

We have implemented a new warehousing system to enable us to be more efficient with dispatch and delivery of orders. Orders are dispatched from our warehouse Monday to Friday (except Bank Holidays). 

 

RICE COOKERS, WATER HEATERS & BREADMAKER DELIVERIES

Once you have placed an order with us you will immediately receive a confirmation e-mail and then, once we have arranged for DPD to collect your order we will send you an e-mail to let you know. When DPD have collected and processed your order into their system, they will send you an e-mail with the tracking details for your delivery. On DPD's system and e-mails, you will see the name of our warehouse 'Horizon International', but if you click on 'Additional Information' on DPD's tracking page you will see yumasia.co.uk and your order reference number.

 

(please note, it may be necessary to switch couriers from time to time)

 

DELIVERIES WITHIN THE UK

UK deliveries are made the next working day after DPD have collected from us and you will receive a delivery time slot from DPD.

Northern Ireland, Highlands and offshore islands are a 2 day delivery and you will receive a delivery time slot from DPD.

If you know you will not be in you can conveniently arrange via DPD's website to leave your order in a safe place, ask them to deliver to a neighbour. The driver can also leave your order at a near-by pick up shop or you can re-arrange the delivery to a day which is more convenient (additional charges may apply for some of these services).

 

Please see the table below for shipping costs for rice cookers, water heaters and breadmakers.

 

DELIVERIES WITHIN EUROPE

Deliveries to France, Germany, Netherlands, Belgium, Ireland are usually made within 2 working days.

 

Deliveries to other European countries are made between 3-5 working days (this can be longer if you are in a remote area).

 

Please see the table below for shipping costs for rice cookers, water heaters and breadmakers.

 


 

BENTO, THERMAL MUGS & TABLEWARE DELIVERIES

We use Royal Mail for our bento lunch jar, thermal mug and tableware deliveries in the UK. Delivery time is usually 3-5 working days from dispatch.

 

PLEASE NOTE - tableware is only available for UK customers.

 

We use Royal Mail in partnership with local postal services for our bento lunch jar and thermal mug deliveries in Europe. Delivery time is usually 5-7 working days from dispatch. An untracked delivery is standard, with bentos and thermal mugs.

 

Please see the table below for shipping costs for bento lunch jars, TUFF mugs and tableware.

 


 

NOTE FOR ALL CUSTOMERS: DPD require a signature upon delivery, so if needed, you can have your order delivered to your workplace. Customers should ensure that they are available to receive the goods. DPD undertake to deliver to the correct address, but may accept the signature of a person other than the addressee or leave the parcel with a neighbour; you can also specify a safe delivery option (like in an outhouse/shed). This will be taken as satisfactory proof of delivery.

Yum Asia cannot accept responsibility for any items delivered to the correct address which have been signed for but not received by the addressee.

 

 

Delivery costs - fast and reliable

 

Tableware (UK ONLY) - £2 for the first item, then 75p for every item to a maximum of £4