We stringently check all products that we sell to ensure they are in excellent working order. However, all Yum Asia products have a 12 month warranty from the day you purchase. This warranty covers manufacturing faults (including workmanship/components) but excludes accidental or malicious damage and incorrect usage of the appliance. If the item you purchased is broken beyond repair upon receipt, or develops a fault within 14 days of purchase, we will happily refund ALL your money. If a fault develops after 14 days then we would send a replacement to you or repair your item after verification of the fault (up to 12 months from purchase). Disassembly by anyone other than our own qualified technicians will invalidate this warranty. Yum Asia reserves the right to repair or replace the products at their discretion.

In 3 years of trading we have never had a product returned to us, nor have we had a dissatisfied customer. We have owned a Zojirushi rice cooker for 6 years and we know people who have owned one for 20 years and they are still going strong! We very much doubt that anything would go wrong with these rice cookers as Zojirushi is the 'gold standard' brand for rice cookers and they have quality manufacturing.

The Zojirushi products on this website are not supplied with manufacturer warranties - be aware that no Zojirushi product sold for UK and European use has a warranty or guarantee included (no matter what is claimed by the seller/retailer). This is because warranties are only valid for (all) electrical items in the country in which the item is purchased. This is why we have taken the step here at Yum Asia to offer our own warranty to guarantee the products we sell.

Please be aware that Zojirushi products bought from sellers in Asia will NOT come with any type of returns policy. If your cooker arrives from Asia and is faulty it will be very difficult and costly to get a replacement sent to you from the seller.