Troubleshooting any problems

My cooked rice is too hard or soft!
  • Make sure your rice cooker is on a flat surface
  • Remember that using the timer results in softer rice
  • Remember that using the Quick cook results in harder rice
  • Add a little more (if rice is too hard) or less (if rice is too soft) water next time you cook the rice

The rice is scorched
  • Check nothing is stuck on the underside of the inner bowl or on the heating element
  • The rice may not have been rinsed properly so there is too much starch left on the rice

Why is the water boiling over during cooking?
  • Check the inner lid is attached properly
  • The rice may not have been rinsed properly so there is too much starch left on the rice
The rice cooker doesn't cook
  • Check it's plugged in!
  • Make sure the 'keep warm' function isn't on, if so press reset and then the cooking button again

Why is there a funny smell/the rice is yellow/too dry?
  • Make sure the bowl is properly cleaned after using it for mixed rice
  • Don't keep the rice warm for over 12 hours or keep too little rice on keep warm
  • Don't keep the rice warm with the spatula inside the inner bowl
  • Loosen the rice after cooking is completely, stirring it thoroughly

The rice cooker started cooking immediately after the timer was set
  • Check the time is set correctly - it's a 24 hour clock
  • If the timer is set to a shorter time than is suggested then the rice cooker will start cooking immediately

The rice is not ready at the correct time
  • Check the time is set correctly - it's a 24 hour clock

The timer can't be set
  • Remember to press the cooking button after you have set the timer - you need to press the cooking button to complete setting the timer

Remember you can always contact us with any questions you have.