We stringently check all products that we sell to ensure they are in excellent working order. However, all Yum Asia products have our 12 month warranty from the day you purchase. This warranty covers manufacturing faults (including workmanship/components) but excludes accidental or malicious damage and incorrect usage of the appliance for purchases delivered in the UK, Europe and Australia. This warranty provides cover for household use only of these products and not commercial use. If used commercially then the warranty is not valid.
Item Is Broken/Faulty When You Receive It
If the item you purchased is broken beyond repair upon receipt (you must notify us by e-mail within 7 days of receipt of the item), or if it develops a fault within 14 days of receipt by using our online RMA (Return Merchandise Authorisation) form. We will send a replacement (wherever possible) or refund the purchase price (including postage), if the goods are returned to us in original packaging with all accessories and instructions within 14 days of receipt. Should the goods not be received in the same condition as they were sent to you we reserve the right to charge an appropriate fee.
Item Develops A Fault Within Our 12 Month Warranty
If a fault develops after 14 days of receipt then we ask you notify us by completing our online RMA form with a full description of the problem; we also may ask for photographs to be sent to us by e-mail. In this instance we would repair your item or send a replacement (wherever possible) to you after verification of the fault (up to 12 months from purchase). Should the goods not be received in the same condition as they were sent to you we reserve the right to charge an appropriate fee. Disassembly by anyone other than our own qualified technicians will invalidate this warranty. Yum Asia reserves the right to repair or replace the products at their discretion. If a product is returned to us as faulty and after inspection is found to be in working order, the product will be returned to you at your cost.
General Returns Information and Terms
Under the distance selling regulations, you have 7 working days (from the day you receive your order) to cancel your purchase. In this case, we will provide a full refund of the goods (excluding any shipping charges). Please notify us by completing our online RMA form or by e-mail before returning the items. You will be responsible for the cost of return postage to Yum Asia. All goods returned must be in a perfect and saleable condition with original product packaging, accessories and instructions where appropriate. If the goods do not reach us in this condition then we reserve the right to charge an appropriate fee. The parcel and its contents are your responsibility until they are received at our Distribution Centre. The cost of returning the goods is at your expense using a registered postal service; please retain the proof of postage as we require signed proof of delivery. This does not affect your statutory rights. Yum Asia is not responsible for returned goods being lost or damaged in transit.
Be Confident With Your Purchase
We very much doubt that anything would go wrong with these rice cookers as Zojirushi is the 'gold standard' brand for rice cookers and they have quality manufacturing. The Zojirushi products on this website are not supplied with manufacturer warranties - be aware that Zojirushi products purchased in Asia for use outside of the country of purchase are not covered by Zojirushi manufacturer warranties (no matter what is claimed by the seller/retailer). This is because warranties are only valid for (all) electrical items in the country in which the item is purchased. This is why we have taken the step here at Yum Asia to offer our own warranty to guarantee the products we sell.
Please be aware that Zojirushi products bought from sellers in Asia will NOT come with any type of returns policy. If your cooker arrives from Asia and is faulty it will be very difficult and costly to get a replacement sent to you from the seller.
