Warranty and Returns
We stringently check all products that we sell to ensure they are in excellent working order. However, all Yum Asia products have our 12 month warranty from the day you purchase. This warranty covers manufacturing faults (including workmanship/components) but excludes accidental or malicious damage and incorrect usage of the appliance for purchases delivered in the UK and Europe. This warranty provides cover for household use only of these products and not commercial use. If used commercially then the warranty is not valid.
Please note, sometimes mistakes happen and the wrong product is shipped to a customer. If this happens, please contact us by e-mail immediately so we can rectify the mistake. We only provide warranty services and after-sales spare parts service for the unit which we have recorded as you purchasing.
BROKEN OR FAULTY ITEMS
Item Is Broken/Faulty When You Receive It
If the item you purchased is broken beyond repair upon receipt, or if it develops a fault within 30 days of receipt, you must notify us by either using our online RMA (Return Merchandise Authorisation) form or by e-mailing us with a full description of the problem; we also may ask for photographs to be sent to us by e-mail. We will then arrange for the item to be returned to us using a signed for delivery service (we can either arrange a collection from you or you can return it to us and we will refund the postage).
Upon receipt and inspection, we will then either send a replacement (wherever possible) or refund the purchase price (including postage). Should the goods not be received in the same condition as they were sent to you (with original packaging and accessories and instructions included) we reserve the right to charge an appropriate fee.
Item Develops A Fault Within Our 12 Month Warranty period
If a fault develops after 30 days of receipt then we ask you notify us by either completing our online RMA form or by e-mailing us with a full description of the problem; we also may ask for photographs to be sent to us by e-mail. In this instance we will then arrange for return to us using a signed for delivery service (we can either arrange a collection from you or you can return it to us and we will refund the postage).
Upon receipt and inspection, we would repair your item or send a replacement (wherever possible) to you after verification of the fault (up to 12 months from purchase). Should the goods not be received in the same condition as they were sent to you we reserve the right to charge an appropriate fee. NOTE - Disassembly by anyone other than our own qualified technicians will invalidate this warranty. Yum Asia reserves the right to repair or replace the products at their discretion. If a product is returned to us as faulty and after inspection is found to be in working order, the product will be returned to you at your cost.
YOUR RIGHT TO CANCEL - General Returns Information and Terms
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 calendar days (from the day after you receive your order) to cancel or return your purchase. In this case, we will provide a full refund of the goods. Please notify us by completing our online RMA form or by e-mail before returning the item(s).
Once we have been notified of your intention to return your purchase, you have 14 calendar days to return your item to us. You will be responsible for the cost of return postage using a registered postal service (please retain the proof of postage as we require this). Within the UK with Parcelforce48 delivery, this will be around £13-15. From European countries, this cost will be similar to our original dispatch costs.
All goods returned must be in a perfect and saleable condition with original product packaging, accessories and instructions where appropriate. If the goods do not reach us in this condition then we reserve the right to charge an appropriate fee. The parcel and its contents are your responsibility until they are received at our Distribution Centre. This does not affect your statutory rights. Yum Asia is not responsible for returned goods being lost or damaged in transit.
BE CONFIDENT WITH YOUR PURCHASE!
We very much doubt that anything would go wrong with these rice cookers as Zojirushi is the 'gold standard' brand for rice cookers and they have quality manufacturing. The Zojirushi products on this website are not supplied with manufacturer warranties - be aware that Zojirushi products purchased in Asia for use outside of the country of purchase are not covered by Zojirushi manufacturer warranties (no matter what is claimed by the seller/retailer). This is because warranties are only valid for (all) electrical items in the country in which the item is purchased. This is why we have taken the step here at Yum Asia to offer our own warranty to guarantee the products we sell.
Please be aware that Zojirushi products bought from sellers in Asia will NOT come with any type of returns policy. If your cooker arrives from Asia and is faulty it will be very difficult and costly to get a replacement sent to you from the seller.