We often get asked questions about the products we sell, here is a selection of the questions which customers most often ask us.
Does this rice cooker work with UK or European power?
Yes. This rice cooker is factory made for UK and European 220-240v, 50hz power supply.
What plug/power cord is this product supplied with?
All the Zojirushi rice cookers we sell are supplied with a 3-pin UK plug. However, if you live in Europe you can easily purchase an adapter plug. Click here for a picture of the power cord. Please note that this product has a detachable power cord so if you prefer you can just change this.
I don't understand what 3 cup capacity means
The capacity of rice cookers can be confusing, especially because the international standard is to display the capacity in terms of litres of uncooked rice. To make it easy to understand we put this table together:
This rice cooker seems very small, is there any disadvantage to this?
The NS-LAQ05 is a very small capacity rice cooker and therefore has slightly less functions than the other models. For instance, it has combined menu features for some of the settings (like for mixed rice where you cook vegetables/meat at the same time as the rice) and there isn’t a sweet rice setting or extended keep warm. We usually only recommend the NS-LAQ05 to couples who will not ever cook for anyone other than themselves.
Where is this rice cooker made?
The Zojirushi rice cookers we sell are either made in dedicated Zojirushi factories in China or Japan. Only Zojirushi products are made in these factories; Zojirushi manufacturing standards are extremely high and the factories have a reputation of excellence with build quality and detailed quality control. The NS-LAQ05 model is made in China.
Is it ok to cook a small amount of rice in this cooker?
Yes. There isn’t any problem cooking one or two cups of rice in a bigger capacity rice cooker, Zojirushi’s are actually the only brand of rice cooker which can do this successfully – one cup of rice comes out as perfectly as when you cook the full capacity of rice.
What is the maximum capacity for brown rice in this cooker?
You can only cook 2 cups of brown rice in a 3 cup capacity rice cooker. This is because brown rice absorbs water differently to white rice and expands differently during the cooking process.
Is the display in English and what language does the manual come in?
Yes. The display and menu is in English and the supplied manual is also in English. No other language options are available for the manual. To take a look at the NS-LAQ05’s manual, it is available to download further up this page (under the ‘Add to Cart’ button).
Do you supply spare parts for this rice cooker?
Yes, we supply spare parts for the NS-LAQ05. These spare parts need to be ordered in advance and can take approximately 8-10 weeks to come in stock. Our prices for spare parts include shipping and the spare parts we supply can be found here.
Why don't you stock Zojirushi Induction Heating (IH) models?
We only stock Zojirushi fuzzy logic rice cookers. We have no plans to sell Zojirushi Induction Heating models because the Zojirushi IH models for 220-240v power haven’t passed any CE safety tests (nor RoHS compliance) for use in the UK or Europe so they therefore cannot be legally supplied within the UK or Europe. Fuzzy logic models are quite straight forward and are manufactured in a specific way; Zojirushi do not release any kind of information about their rice cookers, so we cannot be sure the IH models are made in the usual way with usual components. With IH models there are a lot of additional CE Certification tests that have to be passed around the Electromagnetic Compatibility tests (as they are essentially magnetic coils that power the rice cooker), so it’s not as straight forward as fuzzy logic models.Zojirushi IH rice cookers are very expensive to purchase for us initially, so this would mean a really high price for customers that we just cannot justify. For a 5.5 cup Zojirushi IH model you’d be looking at a sale price of more than £450, for a 10 cup Zojirushi IH model it would be closer to £500. Once the majority of customers learn of they high price we’d have to charge for Zojirushi IH models (even if we could get them through the CE Certification), they have told us they would like IH models, but not at any price.The only IH model that is certified for use in the UK and Europe is our own branded Induction Heating rice cooker model, Bamboo. Bamboo UMAI Induction Heating rice cooker as it has similar functions to the YSQ10 and some superior features to this model as well