We often get asked questions about the products we sell, here is a selection of the questions which customers most often ask us.
Does this rice cooker work with UK or European power?
Yes. This rice cooker is factory made for UK and European 220-240v, 50hz power supply.
What plug/power cord is this product supplied with?
All the Zojirushi rice cookers we sell are supplied with a 3-pin UK plug. However, if you live in Europe you can easily purchase an adapter plug. Click here for a picture of the power cord. Please note that this product has a detachable power cord so if you prefer you can just change this.
What accessories are included with this rice cooker?
A measuring cup, spatula, steaming basket and manual are included with this rice cooker.
PLEASE NOTE - the measuring cup is located in the protective polystyrene insert which goes on top of the AAQ10. It is very easy to miss as the measuring cup is clear plastic, a lot of our customers don’t see it in the insert and think it hasn’t been included.
I don't understand what 5.5 cup capacity means
The capacity of rice cookers can be confusing, especially because the international standard is to display the capacity in terms of litres of uncooked rice. To make it easy to understand we put this table together:
Capacity in cups*
Capacity in litres/kg
Number of people
Translation to cooked rice**
0.5 litres or 500g
1.5 litres or 1.5kg
1 litre or 1kg
3 litres or 3kg
1.8 litre or 1.8kg
5.4 litres or 5.4kg
* 1 cup = 180ml of uncooked rice
**1kg of uncooked rice = 3kg of cooked rice
What else can I cook in this rice cooker?
The NL-AAQ10 has a steaming function as well as the same core features you have come to expect from the Zojirushi brand (white, brown, sushi rice, mixed, sweet, porridge settings, a timer function, quick cook and automatic keep warm). There is a steaming basket included as part of the accessories.
What can the steaming function be used for and can I cook rice and steam veg/meat at the same time?
The steaming feature on the can be used for steaming veg, meat/fish, dumplings – anything really. You can either do this while the rice is cooking or you can use the unit separately as a steamer. If you steam while cooking rice then the maximum amount of rice recommended to cook in the NL-AAQ10 is 2 cups, this is because the rice expanding during the cooking cycle may cause the steaming basket to push the lid open.
Where is this rice cooker made?
The Zojirushi rice cookers we sell are either made in dedicated Zojirushi factories in China or Japan. Only Zojirushi products are made in these factories; Zojirushi manufacturing standards are extremely high and the factories have a reputation of excellence with build quality and detailed quality control. The NL-AAQ10 model is made in Japan but has the same inner bowl and lid as the TSQ10 model.
Is it ok to cook a small amount of rice in this cooker?
Yes. There isn’t any problem cooking one or two cups of rice in a bigger capacity rice cooker, Zojirushi’s are actually the only brand of rice cooker which can do this successfully – one cup of rice comes out as perfectly as when you cook the full capacity of rice.
What is the maximum capacity for brown rice in this cooker?
You can only cook 4 cups of brown rice in a 5.5 cup capacity rice cooker. This is because brown rice absorbs water differently to white rice and expands differently during the cooking process.
Is the display in English and what language does the manual come in?
Yes. The display and menu is in English and the supplied manual is also in English. No other language options are available for the manual. To take a look at the NL-AAQ10’s manual, it is available to download further up this page (under the ‘Add to Cart’ button).
Do you supply spare parts for this rice cooker?
Yes, we supply spare parts for the NL-AAQ10. These spare parts need to be ordered in advance and can take approximately 8-10 weeks to come in stock. Our prices for spare parts include shipping and the spare parts we supply can be found here.
Why don't you stock Zojirushi Induction Heating (IH) models?
Although there are quite a few IH and pressure models for sale which are available for 110v power there is only one 220-240v IH and one 220-240v IH plus pressure equivalent available. After looking at the features of the Induction Heating (IH) models, we believe that it does not offer anything substantially different to the models we currently stock to justify the high price of these cookers, so we have decided at this moment in time not to stock this model.
To give you a little bit of background to our decision, our suppliers have demonstrated both the IH model and the models that we stock, we tasted rice from each model and we honestly couldn't tell the difference between the models. The only difference in the rice cookers we could see was that the IH model has a 'regular, softer, harder' setting for the texture of white rice, which the ZAQ10/18 already has and the GABA brown rice setting which the YSQ10 already has. Other than this, the induction heating method is slightly different electronics (ie the heating element is slightly different).
The IH models actually do their best work with plain rice, they don't cook rice any better than the fuzzy logic models we supply and they also don't cook oatmeal porridge, a feature a lot of our customers are interested in. Induction heating models are still quite expensive (the IH model is around £100 more than the YSQ10 and the IH plus pressure is around £250 more). Induction Heating models are also not as energy efficient as fuzzy logic models - for example, a 5.5 cup fuzzy logic is a 570 - 610W machine whereas the same size Induction model is typically 1200W or more. There are also some issues with power supply and the IH models – what we mean by this is that the electrical frequency cycle has to be exactly right for IH models to work as they use magnets to heat the inner bowl, it’s extremely important that the frequency of the machine and the power supply match.
Most importantly, the IH models for 220-240v power also hasn’t passed any CE safety tests for use in the UK or Europe so it therefore cannot be legally supplied within the UK or Europe. The only Zojirushi rice cookers we sell are the latest fuzzy logic models.