We often get asked questions about the products we sell, here is a selection of the questions which customers most often ask us.
Does this rice cooker work with UK or European power?
Yes. This rice cooker is factory made for UK and European 220-240v, 50hz power supply.
What plug/power cord is this product supplied with?
All the rice cookers we sell are supplied with a 3-pin UK plug. However, if you live in Europe you can opt to add a 2 pin EU plug for £2.50 extra – select using the available options before adding to cart.
What accessories are included with this rice cooker?
A measuring cup, spatula, steaming basket and manual are included with this rice cooker.
PLEASE NOTE - the measuring cup is located in the protective polystyrene insert which goes on top of the AAQ18. It is very easy to miss as the measuring cup is clear plastic, a lot of our customers don’t see it in the insert and think it hasn’t been included.
I don't understand what 10 cup capacity means
The capacity of rice cookers can be confusing, especially because the international standard is to display the capacity in terms of litres of uncooked rice. To make it easy to understand we put this table together:
What else can I cook in this rice cooker?
The NL-AAQ18 has a steaming function as well as the same core features you have come to expect from the Zojirushi brand (white, brown, sushi rice, mixed, sweet, porridge settings, a timer function, quick cook and automatic keep warm). There is a steaming basket included as part of the accessories.
What can the steaming function be used for and can I cook rice and steam veg/meat at the same time?
The steaming feature on the can be used for steaming veg, meat/fish, dumplings – anything really. You can either do this while the rice is cooking or you can use the unit separately as a steamer. If you steam while cooking rice then the maximum amount of rice recommended to cook in the NL-AAQ18 is 4 cups, this is because the rice expanding during the cooking cycle may cause the steaming basket to push the lid open.
Where is this rice cooker made?
The Zojirushi rice cookers we sell are either made in dedicated Zojirushi factories in China or Japan. Only Zojirushi products are made in these factories; Zojirushi manufacturing standards are extremely high and the factories have a reputation of excellence with build quality and detailed quality control. The NL-AAQ18 model is made in Japan but has the same inner bowl and lid as the TSQ10 model
Is it ok to cook a small amount of rice in this cooker?
Yes. There isn’t any problem cooking one or two cups of rice in a bigger capacity rice cooker, Zojirushi’s are actually the only brand of rice cooker which can do this successfully – one cup of rice comes out as perfectly as when you cook the full capacity of rice.
What is the maximum capacity for brown rice in this cooker?
You can only cook 8 cups of brown rice in a 10 cup capacity rice cooker. This is because brown rice absorbs water differently to white rice and expands differently during the cooking process.
Is the display in English and what language does the manual come in?
Yes. The display and menu is in English and the supplied manual is also in English. No other language options are available for the manual. To take a look at the NL-AAQ18’s manual, it is available to download further up this page (under the ‘Add to Cart’ button).
Do you supply spare parts for this rice cooker?
Yes, we supply spare parts for the NL-AAQ18. These spare parts need to be ordered in advance and can take approximately 8-10 weeks to come in stock. Our prices for spare parts include shipping and the spare parts we supply can be found here.
Why don't you stock Zojirushi Induction Heating (IH) models?
We only stock Zojirushi fuzzy logic rice cookers. We have no plans to sell Zojirushi Induction Heating models because the Zojirushi IH models for 220-240v power haven’t passed any CE safety tests (nor RoHS compliance) for use in the UK or Europe so they therefore cannot be legally supplied within the UK or Europe. Fuzzy logic models are quite straight forward and are manufactured in a specific way; Zojirushi do not release any kind of information about their rice cookers, so we cannot be sure the IH models are made in the usual way with usual components. With IH models there are a lot of additional CE Certification tests that have to be passed around the Electromagnetic Compatibility tests (as they are essentially magnetic coils that power the rice cooker), so it’s not as straight forward as fuzzy logic models.Zojirushi IH rice cookers are very expensive to purchase for us initially, so this would mean a really high price for customers that we just cannot justify. For a 5.5 cup Zojirushi IH model you’d be looking at a sale price of more than £450, for a 10 cup Zojirushi IH model it would be closer to £500. Once the majority of customers learn of they high price we’d have to charge for Zojirushi IH models (even if we could get them through the CE Certification), they have told us they would like IH models, but not at any price.The only IH model that is certified for use in the UK and Europe is our own branded Induction Heating rice cooker model, Bamboo. Bamboo UMAI Induction Heating rice cooker as it has similar functions to the YSQ10 and some superior features to this model as well